t9999's Privacy Policy
Your personal information is a matter of the highest importance to us. This policy contains a complete description of how t9999 collects, stores, and keeps your information secure.
Introduction & Scope of Application
Welcome to the t9999 platform. This Privacy Policy ("Policy") describes in detail what personal information we collect from you while you use the t9999 website and related services ("Services"), how that information is used, with whom it is shared, and how it is kept secure.
By using this website or creating an account, you are considered to have given your consent to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our Services.
This Policy applies only to t9999's own platform. t9999 is not responsible for the privacy practices of third-party websites or services.
What Information We Collect
t9999 collects various types of information from different sources. The primary purpose of collecting this information is to provide you with a safe, personalised, and improved service.
2.1 Information You Provide
When you create an account or contact us, we may collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address and country
- National ID or passport details for identity verification
- Payment method details (bKash, Nagad, Rocket, or bank account)
2.2 Automatically Collected Information
When you use our platform, the following information may be collected automatically:
- IP address and device type
- Browser type and operating system
- Time, date, and pages of website visits
- Information collected through cookies and similar tracking technologies
- Gaming history and transaction records
2.3 Cookie Information
The t9999 website uses cookies. Cookies are small text files stored on your device. They help us remember your preferences, manage sessions, and improve website functionality. You can control cookies through your browser settings.
Purpose of Information Use
t9999 uses the collected information for the following purposes:
- Account Management: To handle registration, identity verification, and account security.
- Service Delivery: To smoothly manage deposits, withdrawals, and gaming activities.
- Customer Support: To provide prompt and effective resolution of your questions and complaints.
- Fraud Prevention: To prevent unauthorised access, fraud, and money laundering.
- Legal Compliance: To comply with applicable laws and regulations.
- Service Improvement: To analyse and improve platform performance.
- Responsible Gaming: To identify unusual gaming patterns and provide support.
- Communications: To send necessary service-related information and updates.
Information Sharing & Disclosure
t9999 may share your information in specific circumstances and with the following categories of parties:
4.1 Service Provider Partners
Information may be shared on a need-to-know basis with trusted third parties who assist in running our business operations — such as payment processors (bKash, Nagad, Rocket, and bank networks), technology infrastructure providers, and cybersecurity firms — for the purpose of fulfilling their own responsibilities. These partners are bound to follow our guidelines and privacy standards.
4.2 Legal Requirements
We may be required to disclose information under a court order, government directive, or applicable law. Information may also be shared to assist in the investigation of fraud, money laundering, or other criminal activity.
4.3 Business Changes
In the event of a merger, acquisition, or business restructuring, user information may be transferred. In such cases, the new entity will be bound to follow this same Privacy Policy.
Data Security Measures
t9999 follows industry-standard technologies and processes to protect your personal information. The security measures we have in place are as follows:
- SSL/TLS Encryption: All data transmitted between your browser and our servers is protected by SSL encryption.
- Data Encryption: Stored sensitive information (such as payment details) is kept using modern encryption methods.
- Access Controls: Only authorised personnel may access your information, and only to the extent necessary.
- Security Monitoring: Round-the-clock system monitoring and unauthorised access detection systems remain active.
- Regular Security Testing: Regular security audits are conducted to identify vulnerabilities and strengthen systems.
However, no transmission of information over the internet is completely risk-free. We are committed to providing the highest level of protection, but we cannot guarantee absolute security.
Data Retention Period
t9999 retains your personal information only for as long as it is needed to fulfil the purpose for which it was collected, or as required to meet legal obligations.
- Active Accounts: Information is retained for the duration that the account remains active.
- Closed Accounts: Even after an account is closed, certain information may be retained for a specified period based on legal requirements.
- Transaction Records: Financial transaction information may be retained for an extended period in accordance with legal obligations.
- Dispute Resolution: If any dispute or legal proceeding is ongoing, the relevant information is retained until it is resolved.
Your Rights & Controls
You have the following rights regarding your personal information:
7.1 Right to Access Information
If you wish to know what information we hold about you, you may contact our support team. We will provide the necessary information in a timely manner.
7.2 Right to Correct Information
If your account contains incorrect or incomplete information, you may contact us to have it corrected. Some information can also be updated directly from your profile settings.
7.3 Right to Close Your Account
You may request to close your account at any time. However, due to legal and regulatory obligations, it may be necessary to retain certain information for a specified period.
7.4 Right to Opt Out of Promotional Communications
If you do not wish to receive our promotional messages, you may submit a request through the support team. However, necessary service-related communications (such as transaction notifications or security alerts) will continue to be sent.
Protection of Payment & Financial Information
Financial transactions on the t9999 platform are processed via bKash, Nagad, Rocket, and bank transfer. We handle information related to these transactions with special care.
- Payment-related information is kept secure using the highest-grade encryption technology.
- Full card numbers or payment PINs are not stored on our servers.
- If a suspicious transaction is detected, an additional verification process is activated.
- Records of all financial transactions are securely retained and may be reviewed if required by law.
Protection of Minors
t9999's services are exclusively for persons aged 21 and above. We do not knowingly collect any personal information from minors.
Age verification is mandatory at the time of account registration. If we learn that a minor has created an account using false information, we will immediately close that account and delete the collected information.
If a parent or guardian believes their child has created an account on our platform, please contact our support team immediately.
Policy Changes & Updates
t9999 may update this Privacy Policy from time to time. If significant changes are made to the Policy, we will notify you in the following ways:
- By displaying a clear notice on the website.
- By sending a message to your registered email address.
- By obtaining consent to the updated policy at the time of login.
If you continue to use the platform after an update, you will be considered to have agreed to the new policy. The date of the policy change will be noted at the top of the page.
About Third-Party Links
t9999's gaming services make use of technology from various game developers and software providers (such as Pragmatic Play, Spribe, JILI, PG Soft, and others). These third parties may have their own privacy policies.
t9999 is not responsible for the data practices of these third parties. It is advisable to read their own privacy policies before using their services.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, you may contact our support team. We are available 24/7 to assist you.
Live Chat: 24/7 live chat support is available on our website.
Email: [email protected]
Our support team provides assistance in both Bengali and English.